Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to only within Australia.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates MAY appear on the shipping quotes page.
We have 3 shipping options available
1. In store Pickup (the address will be included on order confirmation)
2. Flate Rate. This will be shipped regular Australia post. A tracking number will be provided as soon as the order is shipped
3. Express shipping. Shipped via Australia post express this is the quickest option. The order will be completed and shipped as quickly as possible and generally arrives within 2 days
PLEASE NOTE. Free shipping on all orders over $150 after discounts is sent via regular Australia post.